RETURN & REFUND POLICY

Last Updated: 20 Dec,2025

We want you to be satisfied with your purchase. If you are not entirely happy with your order, you may request a return or exchange under the terms below.

1. Eligibility for Returns

• Items must be returned within 7 days of delivery (set your timeframe).

• Products must be unused, unwashed, unaltered, and in original packaging with all tags attached.

• Certain items such as innerwear, socks, accessories, custom-made products, and items purchased on final sale are not eligible for return.

2. Return Process

• Contact us at [zaria.wyw@gmail.com] or use the Return Request Form on our website to initiate a return.

• Once your return is approved, you will receive shipping guidance.

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

3. Refunds

• Refunds are issued to your original payment method within 5–7 business days after the returned item is inspected.

• Shipping charges are non-refundable.

• If the return does not meet the eligibility criteria, the product may be returned back to the customer.

4. Exchanges

• Exchanges are subject to stock availability.

• If an exchange is not possible, a refund will be issued as per policy.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with photos for quick assistance.